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Kitty
01-28-2014, 03:58 AM
Had to laugh when I saw this rather 'desperate' PPC ad by Volusion 'warning' against Big Commerce.


Beware of Their Commerce - Your Store Needs a Better Solution‎

volusion.co.uk/CompareBigCommerce‎

More Features & Support. Free Trial

Unlimited Features - New to eCommerce? - Plans with No Setup Fee

I wonder on what grounds they feel we need to 'beware'...perhaps it is the unlimited bandwidth they think is dangerous or the fact they already have these devilish 'new fangled' responsive themes...

Dan2357
01-28-2014, 01:12 PM
Maybe it is because they don't charge you a separate PCI compliance fee? How do you know your compliant if they are not charging you a fee????

ritchey
01-28-2014, 02:43 PM
Unlimited Features? Volusion now has a two tier plan, where the lower plans now do not allow for import / export.

The downside of Big Commerce is their support is not 24X7. They are available M-F, and 9-2 CT on Saturday.

The rest is FUD.

>Unlimited Features

oxx155
01-28-2014, 02:59 PM
LOL, the page is down now. I am guessing their legal team slapped someone's wrist.

OHC
01-28-2014, 03:57 PM
You can still see it by going to Google's cached version.

PaulH
01-29-2014, 04:46 AM
Love the PCI compliant comment on this page http://www.volusion.com/lp/compare/volusion-bigcommerce-comparison/v1

"Big Commerce are:
Merely PCI compliant – doesn’t offer the same level of security as Volusion’s full PCI/CISP certification"

I bet their customers website are able to pass a Trustwave scan though!

demitrius
01-29-2014, 09:08 AM
Bigcommerce


Offers a cumbersome integration with eBay and outsources its Amazon integration to a third party

LMAO - as opposed to a first party?

BigCommerce


Only offers limited phone support (7-9p CT M-F, 9a-2p CT on Saturday and Sunday)

I bet you get a quicker response during those hours as well.

oxx155
01-29-2014, 10:56 AM
They must be losing a lot of business to BC. It just wreaks of desperation.

MPPC
01-29-2014, 12:40 PM
Bigcommerce



LMAO - as opposed to a first party?

BigCommerce



I bet you get a quicker response during those hours as well.

While I haven't used BC Customer Support very often (No need to as I did with Volusion on an almost weekly basis) The call was almost always answered immediately with less then 1 minute of wait time.

lucidardor
05-28-2015, 02:58 PM
Sorry to bump such an old post. I thought it said 2015, but it's still relevant to anybody who is paying loads of money to Volusion...



Beware of Their Commerce - Your Store Needs a Better Solution‎

volusion.co.uk/CompareBigCommerce‎

More Features & Support. Free Trial

Unlimited Features - New to eCommerce? - Plans with No Setup Fee

It's in very poor taste to outright attack your competition in that way. Companies that do that kind of thing would also implement bandwidth limits then disallow browser caching in order to increase bandwidth used by their customers. Maybe that's why they think we should beware of Big Commerce?

That poor taste attack on their competition alone is enough to drive me to make the switch to Shopify even faster.