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Type: Posts; User: katherine

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  1. I had that survey pop up the other day and also...

    I had that survey pop up the other day and also thought that was very strange - what the heck kind of question is that??? I have invested thousands of dollars in custom templates/development, SEO,...
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    Jahnvi is still there - at least as of a couple...

    Jahnvi is still there - at least as of a couple of weeks ago when we made our last change - and has been great with our requests.
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    My company is fairly small, so for better or...

    My company is fairly small, so for better or worse we are falling under the transaction/$ thresholds for the states that have put economic nexus laws in place (based on the list in this web page -...
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    Sorry to hear that you are having to deal with...

    Sorry to hear that you are having to deal with this - people can be just awful :-(

    If you have Authorize.net, their Fraud Detection Suite has the ability to decline transactions by country or...
  5. 502 Bad Gateway & 504 Gateway Time-Out Errors (Site Down)

    My company is dead in the water this morning thanks to Volusion sites being down - checked in with Volusion and received this response:

    "Our team released an update this morning and it has caused...
  6. Thread: Processing

    by katherine
    Replies
    4
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    576

    We have also always done authorize at sale /...

    We have also always done authorize at sale / capture at shipping. We have a fairly small operation - 4 people processing orders. We manage by batch. When someone creates a batch, they are...
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    Ours also stopped working when we changed to...

    Ours also stopped working when we changed to full-site HTTPS, but making the two changes from the posts in this thread having these timestamps fixed things:

    12-22-2017, 07:19 PM
    12-22-2017,...
  8. Thread: Fraud Score

    by katherine
    Replies
    10
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    1,093

    I am also not loving the "new" fraud score...

    I am also not loving the "new" fraud score functionality. As you noted, when we see high risk ratings - up to 99% in some cases - there is typically not anything in the details that explains why. ...
  9. Our conversion rate for organic traffic is 1.28%...

    Our conversion rate for organic traffic is 1.28% and for paid traffic (google/bing) is 2.40% - average order size is about 10% higher for the paid conversions.

    As far as bang for the buck, our...
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    None that I know of - we also block IPs from...

    None that I know of - we also block IPs from quite a few countries either due to rampant fraud (Nigeria, Ghana, etc.) or because certain countries have caused us nothing but problems with customs...
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    For the 13 years before we started forecasting,...

    For the 13 years before we started forecasting, we were pretty much flying by the seat of our pants - marking what was low on pick lists to determine what to reorder, only doing inventory counts at...
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    We do not show stock counts for the reason you...

    We do not show stock counts for the reason you mentioned (lean inventory) - we offer around 5,000 products overall but we use Lokad forecasting to predict demand and only keep the bare minimum of...
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    We haven't gotten any downtime alerts, but we are...

    We haven't gotten any downtime alerts, but we are still plagued with mysterious checkout problems. I just got a message from one of our best customers - someone who has ordered over 120 times in the...
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    I track by how hard my jaw hits the floor when I...

    I track by how hard my jaw hits the floor when I see my bandwidth overage charges every month :-)

    Seriously, the V stats page that I use the most is Visitors > IP Addresses sorted by bandwidth for...
  15. We have not experienced this, but will certainly...

    We have not experienced this, but will certainly keep an eye out for it based on this question. Our recent issues have been having PayPal orders come through without an actual PayPal payment and...
  16. Thankfully we have not experienced this one yet,...

    Thankfully we have not experienced this one yet, though we have continued to experience the issue of customers being double charged (once with shipping & once without).

    It is deeply disturbing...
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    I have had the same problem twice in the past 3...

    I have had the same problem twice in the past 3 days. I reported it to Volusion on Nov 7th and again today - no word back on a resolution yet. What I have seen both times is that the customer...
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    We have only had that happen once in our 15+...

    We have only had that happen once in our 15+ years of accepting PayPal - it was a couple of years ago. I took a look back at the email and order and as you experienced, the message from PayPal came...
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    The original screen prints I saw for the new...

    The original screen prints I saw for the new functionality had text that specified "Buy Now, Pay Later" or something to that effect under the PayPal credit button that is not present in what was...
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    You may want to keep an eye on your PayPal...

    You may want to keep an eye on your PayPal transactions if you are using the upgrade - we had a customer complain tonight that we had double charged her. The order only showed one PayPal payment,...
  21. Thanks for the heads up!

    Thanks for the heads up!
  22. We are also having a lot of issues since Friday...

    We are also having a lot of issues since Friday afternoon. Hardly any PayPal orders are coming through and those are usually about half of our order volume. One very angry & vocal customer flipped...
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    We also use the fields provided in the Volusion...

    We also use the fields provided in the Volusion admin site.
  24. Turns out it was a jQuery incompatibility issue -...

    Turns out it was a jQuery incompatibility issue - we are having 4-Tell recommendations rebuilt into our new responsive design and the script was calling an incompatible version of jQuery.
  25. PayPal Express Not Working - "Please select a payment method" Error

    Is anyone else having issues with PayPal from Volusion? Our order volume dropped like a rock the night before last. Someone finally emailed us this morning to say that the PayPal payment method on...
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