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Thread: Unable to send emails for orders

  1. #1

    Question Unable to send emails for orders

    Hello everybody,

    We've had our Volusion store for a few years and everything has been going ok, except earlier in the year (3-4 months ago) we started getting bounce-back emails from volusion not being able to sent us a new order email and also to the customer.

    It goes along the lines of:

    From: Mail Delivery System <MAILER-DAEMON@smtp5.volusion.net>
    Subject: Undeliverable: Order number xxxx received
    This is the mail system at host smtp5.volusion.net.
    I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.
    For further assistance, please send mail to postmaster.
    If you do so, please include this problem report. You can delete your own text from the attached returned message.
                       The mail system
    <email@ourstore.com>: host
        ourstore-com.mail.protection.outlook.com[] said: 550
        5.4.1 [email@ourstore.com]: Recipient address rejected: Access denied
        [BN3NAM01FT063.eop-nam01.prod.protection.outlook.com] (in reply to RCPT TO
    As you already guessed, we are using Office 365 for our email and this is how we have set it up. All the DNS settings are setup in my.volusion.com and I've checked with them so they have confirmed all looks good. Yet we constantly get these emails. Sometimes they go through but most of the time they don't and I don't know where else to look for a fix.

    any ideas?


  2. #2
    Open a ticket with Volusion. Their email service is wonky at best and often goes down. There may be some specific setting that needs tweeking for Office, either on your side or theirs.
    I don't use it, so don't know the specifics.

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